FAQs & Refund Policy
Please email us at firstname.lastname@example.org and we'll get back to you within the hour. This is the BEST way to reach us quickly. If you'd like to chat on the phone, just leave your phone number in the email, and we will give you a call as soon as we can!
HOW FAR IN ADVANCE SHOULD I ORDER?
We prefer that our customers book at least 2 weeks in advance.
DO YOU OFFER WEDDING CAKES?
We do not do traditional wedding cakes, however, you can submit an email to email@example.com and we can advise on an Evercake version of using two of our cakes that can be tiered together. Please note, we do not offer any cake tastings or set up for in-person consultations.
HOW DOES DELIVERY WORK?
We offer delivery for $25 within Manhattan only (up to 120th Street). To fulfill deliveries, we use a local courier service that has a great track record of delivering our cakes both on-time and in great condition.
We do not offer pick-up as we do not have a customer-facing storefront. We are a commercial working kitchen only.
WHAT FLAVORS DO YOU OFFER?
We currently offer 8 signature flavors- strawberry chiffon, blue velvet, chocolate cake w/chocolate fudge, vanilla cake w/ french cream and raspberry, dark choc cake with whipped hazelnut, combo choc & vanilla cake w/dulce de leche, vanilla cake w/ whipped lemon mousse, and vanilla cake with lemon custard and raspberries.
To see what cake flavors we offer by design, just click the drop-down menu once you select a design you like and the flavors will populate there. You can also sort by our cake flavors as well by selecting "All Products" in the filter.
CAN I ORDER A CUSTOM CAKE? I DON’T SEE WHAT I WANT ON THE WEBSITE.
We do not stray very far from the designs shown on our website, but can work with you if it’s within those approximate parameters. Just send an email to firstname.lastname@example.org and we will get back to you to discuss the project. You can also check out our Instagram for images of past custom cakes (@theEvercake).
DO YOU HAVE FONDANT CAKES?
No, we do not. Our aesthetic is using buttercream as our base and fresh flowers, macarons, or sprinkles as embellishments. We generally do not create special cake shapes, tiered intricate wedding cakes or fondant-covered themed cakes.
WHAT IS YOUR FROSTING MADE OF?
Our frosting recipe is a slightly lighter version of a traditional American buttercream. We have a delicious whipped cream for our strawberry chiffon cakes that is less sweet if you prefer a lighter style of frosting.
ARE YOUR CAKES VEGAN OR GLUTEN-FREE?
No, they are not. Our cakes contain traditional ingredients like butter and flour. We are currently working on a delicious GF option for later this year.
DO YOU MAKE CUPCAKES?
No, we do not. We love cupcakes, but prefer to focus on our cakes.
WHO DO I CONTACT FOR PARTNERSHIPS OR MEDIA REQUESTS?
Please email us at email@example.com and we'll get back to you shortly.
DO YOU SHIP YOUR CAKES NATIONWIDE?
Not yet. Stay tuned!
WHAT IS YOUR CANCELLATION POLICY?
All orders that are placed and canceled within 24 hours will receive a full 100% refund. Any orders past this timeframe will be charged 50% of the total.
WHAT IS YOUR REFUND POLICY?
Due to the tedious, handcrafted nature of our baked goods, we are unable to provide refunds or exchanges for any of our items once a cake has been received by the designated party. Refunds requested due to decorating style, color shade or general decoration design will not be honored. Refunds requested due to flavor is subjective and will also not be honored. You may qualify for a store credit if the product is brought back to us and the quality of the cake is determined not to meet our standards. Quality determination is solely at the discretion of The Evercake.
WHAT TIMES ARE YOU OPEN?
We are always open! We are an online bakery. Please place your order any time specifying the date and time that you need it delivered. We will contact you if we run into any issues with your order when we see it on our end.
MODIFICATIONS & LAST MINUTE DESIGN REQUESTS
We can modify cake designs within reason and if our Production schedule allots. We are not able to make last minute substitutions or design modifications if it lands 1-3 days prior to the delivery of the cake order.